FAQ

1. How do I contact you?

We can be reached at giftsideas.sg{alias}gmail.com or 92417989

2. Who are we?

We are a new startup based in Singapore. We hope to bring quality product to our customer at wholesale price. We take pride in the products we deliver which are both elegant looking and quality made.

3. How long is the shipment?

Typically 1 to 3 weeks.

4. What if I am not satisfied with your product?

We do our best to check through our products before sending out. We are happy to replace the item should it be found faulty during the delivery process. Customer satisfaction is our top priority. Our past customers were happy with their purchase. In any case, if you are not satisfied with your purchase, email us for discussion.

5. Do you provide engraving service?

Yes we do, for order above 20 quantities. Most of our products do not require engraving, it is nice on its own. If you want to make it more unique, we could discuss further how you want it to be.

6. How is shipping cost calculated?

Shipping cost is calculated based on a base rate ($4) plus a 5% of the total product price. Currently, we serve only Singapore customers. For overseas shipping, kindly email to enquire shipping cost.

7. I don’t have a credit card or paypal account, what can I do to make purchase?

You could do a bank transfer. Select “Bank transfer” when you check out, and note down the bank account information. Transfer the amount to the designated bank account, and email us quoting your order number, we will proceed with your purchase.